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Do you always begin your emails the same way? Here are 20 phrases you can use: 1) Thank you for your message/email/phone call. 2) I hope you are doing well. 3) I hope you had a great weekend. 4) I hope this finds you well. 5) Just checking in. 6) Thanks again for your help. […]

There is presentation training and then there is public speaking training. These are not the same thing. Before you hire a presentation trainer, make sure you know what you are getting. Presenting involves speaking to a specific objective, coordinating that speech with a series of images or slides that are designed to reinforce that objective, […]

When I lived in Japan, I found it quite easy to say “no.” The conversations went something like this: Japanese Coworker: “Can you come out drinking with us tonight?” Me: “Actually…I…” That little hesitation accompanied by the Japanese “Chotto…” (“Actually, I…”) or perhaps “Kyo wa chotto youji ga…” (“Today I’ve got something else…”) was almost […]

In a previous post, we talked about why you need a communication role model. In this post, we will discuss how to choose and effectively learn from one. The best way to find a role model is to create a list of people who have the communication characteristics you want to have. Look at famous […]

If you know you need to improve a few communication habits, such as speaking more intentionally or using fewer “ums” in your speech, one of the best things you can do (aside from hiring a personal coach) is to learn from a few role models. Role models can help you achieve your personal communication development […]