Resources

Most of this is common sense, but we could all use a reminder now and again: 1. Don’t send emails when you are angry. Or drunk. Or drunk and angry. 2. Don’t draft an email with a recipient’s email address in the “To” field. You risk accidentally sending an incomplete–and possibly embarrassing–email. 3. Always proofread. […]

The single most important thing you can do to sound intelligent and well-prepared for an interview is practice. You’ve heard this before, but what does “practice” actually mean? Preparing for questions is an obvious tip, but most people make the mistake of preparing their answers only on paper or in their head. Many people do […]

We all use hand gestures to help us convey our thoughts without words: We can show that we’re doing fine with a thumbs-up. We can tell someone to speed up or slow down by waving our hands. We can demonstrate growth or decline by sliding our hands in an upward or downward direction. We can […]

I once had a manager who gave me some amazing communication advice. I was working a summer job at a retail shop. A customer had been rude to me, and I couldn’t understand why. When the customer left the store, I consulted my manager: “What did I do wrong?” “It is not your fault,” she […]

You’ve probably witnessed the embarrassing scene where a native English speaker speaks too loudly, too slowly, and a bit too ungrammatically to a speaker of English as a second language. In fact, you may have unknowingly done it yourself. Do you know the correct (and most helpful) way to improve your communication with someone who […]